![]() If no sponsor operates a local competing business, then the caller hears no advertisement at all. The way it works is that a caller who requests a business number is first presented with a short (about 12 seconds) audio advertisement for a sponsor who operates a competing business in that area the caller is then given the option of being connected to either that competitor or the business originally requested. Once the service has located an entry for the requested number, it reads the information aloud and offers callers the option of connecting to the number by pressing a single number on their telephone keypad. Users who call the toll-free number 1-800-FREE-411 (1-80) use an automated voice recognition system that asks for a location (city and state), type of listing (business, government, or residential), and name. Without them being specifically programmed, they may not be accessible.Alternate name: 800-FREE-411 FREE 411 FREE411 TOLL FREE 411 Special consideration for PBX/MLTS Systemsīe sure that these numbers have been added to the dial plan of the PBX system in your office. Single-number access for all emergency services, including police, fire and medical. 911 – Emergencies for p olice, fire, medical This safety measure not only helps prevents damage that interrupts telecommunications, but also the cutting of subterranean power lines, water mains and natural gas pipes. In March of 2005, the FCC established 811 as the universal number that would coordinate location services for underground public utilities. 811 – Call before you dig, mark out service This rule was extended to include all VoIP telephones in July 2007 by the Federal Communications Commission. 711 – Telephone Device for the Deaf (TDD) and relay servicesĮvery telephone company is required to connect persons who dial 711 to a Telephone Relay Service (TRS) from a device on a working number. In some areas, 611 was used as a test code for linemen on the street or was used to report troubles to the central office from a subscriber. Similar to 411 services, 611 has been reserved in the NANP but not specifically assigned to a particular use. 611 – Reserved (local telephone company repair) According to the current NANP, the digits 411 are RESERVED and not assigned by the FCC for any particular service.ĥ11 has been established for road and weather information as the transportation and traffic information telephone hotline. Where available, mobile and landline travelers can dial 511 for information and updates germane to their location. With payphones decreasing and cellular services at the point of saturation, usage of this local service has declined. 411 – Reserved (often used for directory services)Įven though the phone company published a printed copy of the telephone book, 411 information services are often established to provide directory assistance or local information. This level of constituent interaction makes dealing with the local government less of a hassle and an enjoyable experience. For example, the Baltimore 311 center currently accepts pictures and text messages from Twitter and provides citizens with an interactive, multimedia touch point promoting good will. With 311 centers, residents can inquire about anything from trash collection to reporting graffiti. Under existing networks, these calls are sent to already over-burdened 911 centers. ![]() Many large cities have deployed 311 services in an attempt to offload non-emergency requests from citizens. Visit for information about services available in your area. Often 211 services are operated by the United Way of America. Questions about human trafficking, disaster assistance, food, health, housing utilities, as well as jobs and support for veterans or some of the services offered. ![]() Where available, 211 services provide free and confidential services that help people across North America. Current N11 numbers reserved for special purposes 211 - Community services *Note: While 411 and 611 are reserved, they have not been officially assigned by the FCC. ![]()
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